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Improved Apps | Use Case Study

Help Enable Flows to Improve Data Quality in Experience Cloud

Help enabled flows to ensure correct case type selection. Help ‘tree’, providing top down help index.
Help Enable Flows to Improve Data Quality in Experience Cloud

Use Case

Context aware coaching and field level help to guide users through complicated sales and case management processes. Owned by the business for flexibility.

Customer Example

Over 36 case types, with no guidance meant business banking advisors were confused about which one to select, causing case logging errors, poor data, incorrect follow-up and poor
customer experience…

Improved Apps provides nuggets of help and guidance at the point of need to educate and navigate advisors through the case logging process.

  1. Improved case logging accuracy
  2. Fewer support calls
  3. Increased customer experience
  4. Increased data quality for analysis
  5. Reduced internal training time and costs

"Our sales teams are energised and empowered because help guides have made processes simpler"

Improved Apps customer
This use case study is available to download

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