Improved Apps | Use Case Study
Help Enable Flows to Improve Data Quality in Experience Cloud
Help enabled flows to ensure correct case type selection. Help ‘tree’, providing top down help index.
Context aware coaching and field level help to guide users through complicated sales and case management processes. Owned by the business for flexibility.
Over 36 case types, with no guidance meant business banking advisors were confused about which one to select, causing case logging errors, poor data, incorrect follow-up and poor
Improved Apps provides nuggets of help and guidance at the point of need to educate and navigate advisors through the case logging process.
- Improved case logging accuracy
- Fewer support calls
- Increased customer experience
- Increased data quality for analysis
- Reduced internal training time and costs
“Our sales teams are energised and empowered because help guides have made processes simpler”
Improved Apps customer
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