Improved Apps | Use Case Study
Drive Loyalty From Business Customers With Experience Cloud
Brand new customer community built using Experience Cloud. Users typically log in a few times a year so there was a requirement to make it simple to use and a positive touchpoint for the business.
- Embedded help, hints and tips directly where users were identified having difficulty with a task, e.g. what format do I use for mobile phone number; and how to I log a contract amendment.
- Broadcast vital information to customers regarding their accounts.
Improved Apps significantly improved customer experience, loyalty and data quality whilst reducing repetitive support calls.
"Nothing but good things to say about Improved Apps."
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Improved Apps Use Cases
How Improved Apps delivered zero classroom training to maximise a customer’s Salesforce investment