Improved Apps | Use Case Study

Data Driven ‘Nudges’ for Improved Customer Experience and Case Resolution

Display a data driven, in context nudge when pre-defined criteria is met, to highlight efficiencies and best practice and improve customer experience. Works on Salesforce Mobile App and Experience Cloud.
Data Driven ‘Nudges’ for Improved Customer Experience and Case Resolution

Use Case

Send users targeted nudges directly with their Salesforce page at the point of need.

Customer Example

This organisation needed to alert call centre agents when responding to a logged case if the customer already had open cases.

  • Improved customer experience
  • Reduce customer touchpoints
  • Speed up resolution time
  • Reduce costs
  • Improved Data Quality.
“Streamline business processes and support our digital transformation”
Marc Springett, Page Group
This use case study is available to download

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