Improved Apps | Use Case Study
Data Driven ‘Nudges’ for Improved Customer Experience and Case Resolution
Display a data driven, in context nudge when pre-defined criteria is met, to highlight efficiencies and best practice and improve customer experience. Works on Salesforce Mobile App and Experience Cloud.
Use Case
Send users targeted nudges directly with their Salesforce page at the point of need.
Customer Example
This organisation needed to alert call centre agents when responding to a logged case if the customer already had open cases.
- Improved customer experience
- Reduce customer touchpoints
- Speed up resolution time
- Reduce costs
- Improved Data Quality.
“Streamline business processes and support our digital transformation”
Marc Springett, Page Group
This use case study is available to download
Improved Apps Use Cases
How Improved Apps turned around a failed Salesforce implementation with our in-app onboarding solution
How Improved Apps delivered zero classroom training to maximise a customer’s Salesforce investment
How Improved Apps helped a FTSE 250 constituent with 8000+ employees achieve its digital adoption goals
