Improved Apps | Use Case Study
Data Driven ‘Nudges’ for Improved Customer Experience and Case Resolution
This organisation needed to alert call centre agents when responding to a logged case if the customer already had open cases.
- Improved customer experience
- Reduce customer touchpoints
- Speed up resolution time
- Reduce costs
- Improved Data Quality.
“Streamline business processes and support our digital transformation"
This use case study is available to download
Improved Apps Use Cases
How Improved Apps delivered zero classroom training to maximise a customer’s Salesforce investment