fbpx

Improved Apps | Use Case Study

Data Driven ‘Nudges’ for Improved Customer Experience and Case Resolution

Display a data driven, in context nudge when pre-defined criteria is met, to highlight efficiencies and best practice and improve customer experience. Works on Salesforce Mobile App and Experience Cloud.
Data Driven ‘Nudges’ for Improved Customer Experience and Case Resolution

Use Case

Send users targeted nudges directly with their Salesforce page at the point of need.

Customer Example

This organisation needed to alert call centre agents when responding to a logged case if the customer already had open cases.

  • Improved customer experience
  • Reduce customer touchpoints
  • Speed up resolution time
  • Reduce costs
  • Improved Data Quality.
“Streamline business processes and support our digital transformation”
Marc Springett, Page Group
This use case study is available to download

Improved Apps Use Cases

schaeffler logo
How Improved Apps turned around a failed Salesforce implementation with our in-app onboarding solution
brambles logo

How Improved Apps delivered zero classroom training to maximise a customer’s Salesforce investment

page group digital adoption use case
How Improved Apps helped a FTSE 250 constituent with 8000+ employees achieve its digital adoption goals
Scroll to Top