Improved Apps | Use Case Study
Accelerated Knowledge Exchange – Empowering Business-Critical Training
Streamline Targeted Critical Alerts.
Precisely Target and Publish Notices: Ensure your notices reach the intended recipients and receive read and acknowledgment confirmation.
Simplify the process of handling exception cases and deviations.
Precisely Target and Publish Notices: Ensure your notices reach the intended recipients and receive read and acknowledgment confirmation.
Simplify the process of handling exception cases and deviations.
Use Case
- In a Call Centre environment, one agent doesn’t understand something critial to business operations. It takes 10 minutes for the manager share their knowledge, (train the agent) to maintain customer experience.
- When another agent askes the same question…it looks like training is required on this issue.
Customer Example
Improved Noticeboard broadcasts a crititcal alert to all agents with a specific role/profile, giving them the information they need to:
- Fulfill their job effectively
- Fill gaps in knowledge
- Ensure compliance
- Manage exceptions – list those that have/haven not read and understood the communication
- Respond quickly (in minutes)
- Elevate customer experience
There is also a central repository for published notices, accessible via global search.
“Great tools, nothing compares”
Bill Mills, Thomson Reuters
This use case study is available to download
Improved Apps Use Cases
How Improved Apps turned around a failed Salesforce implementation with our in-app onboarding solution
How Improved Apps delivered zero classroom training to maximise a customer’s Salesforce investment
How Improved Apps helped a FTSE 250 constituent with 8000+ employees achieve its digital adoption goals
