Improved Apps | Use Case Study
Accelerated Knowledge Exchange – Empowering Business-Critical Training
Precisely Target and Publish Notices: Ensure your notices reach the intended recipients and receive read and acknowledgment confirmation.
Simplify the process of handling exception cases and deviations.
- In a Call Centre environment, one agent doesn’t understand something critial to business operations. It takes 10 minutes for the manager share their knowledge, (train the agent) to maintain customer experience.
- When another agent askes the same question…it looks like training is required on this issue.
Improved Noticeboard broadcasts a crititcal alert to all agents with a specific role/profile, giving them the information they need to:
- Fulfill their job effectively
- Fill gaps in knowledge
- Ensure compliance
- Manage exceptions – list those that have/haven not read and understood the communication
- Respond quickly (in minutes)
- Elevate customer experience
There is also a central repository for published notices, accessible via global search.
This use case study is available to download
Improved Apps Use Cases
How Improved Apps delivered zero classroom training to maximise a customer’s Salesforce investment