Use Case | DMCC
Transforming Community Engagement with Salesforce Experience Cloud
Improved Apps Transforms Customer DMCC's Community Engagement with Salesforce Experience Cloud
DMCC is a leading customer community for financial services and investment management companies. With a large customer base, DMCC faced the challenge of engaging its users, who only logged into the community a few times a year. Additionally, the company had recently experienced a failed WalkMe™ deployment, which made it even more important to find a reliable solution. Improved Apps provided the ideal solution through Improved Help and Noticeboard, which were seamlessly integrated with Salesforce Experience Cloud.
Challenge
Solution
Improved Apps provided the solution that DMCC was looking for through Improved Help and Noticeboard.
Improved Help was embedded in the community pages, providing users with helpful hints and tips to navigate the platform more efficiently. This feature made it easier for customers to access information without having to go through a lengthy process of searching for answers.
In addition, the Noticeboard feature was used to broadcast vital information to customers regarding their DMCC accounts. This allowed DMCC to notify all community users of important changes and updates in real-time, keeping them informed and engaged.
Results
Conclusion
Improved Apps’ integration with Salesforce Experience Cloud proved to be the ideal solution for DMCC’s community engagement needs. Improved Help and Noticeboard effectively addressed the challenge of engaging users who only logged into the community a few times a year. The implementation of these features led to higher end-user engagement, successful feature rollouts, and efficient communication of vital information. DMCC’s successful implementation of Improved Apps’ solutions highlights the importance of user engagement and effective communication in customer communities.
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