Use Case | Page Group
Increase & measure adoption and reduce staff turnover
Helping a FTSE 250 constituent achieve its digital adoption goals
Background and challenge
A FTSE 250 constituent and worldwide leader in specialist recruitment with 8000+ employees, operating in 37 countries.
New Salesforce project
Following a previous failed CRM project, this new deployment of Salesforce was required to be successful
CapGemini Partnership
Working with them to ensure project success alongside Improved Apps and Bullhorn
Adoption
Requirement to increase and measure adoption and reduce staff turnover
Solution Highlights
Engagement Layer
Improved Apps to provide an in-platform, native ‘Engagement layer’ across multiple countries
200+ Help Topics
The creation of 200+ Help Topics and easy to edit/create new content
Help at the point of need
Using In-app guidance and the ‘Help Index’ to give contextual help where required
Authoring
Content Authors created both text and media articles quickly and efficiently across multiple markets
Announcements
Noticeboard pop-ups created for
new and existing users to update and share content
“Users just want to know what the process is and only by defining the process end to end are we seeing the best results.”
Jamie Hart, Head of Programme, Page Group
AppExchange in Action

“Using AppExchange apps with Salesforce has enabled us to streamline business processes and support our digital transformation.”
Marc Springett, Director, Enterprise Applications Strategy & Architecture, Page Group