Use Case | Qlik Technologies
Providing tools to train teams on Salesforce CPQ
How Improved Apps embedded tools help Qlik design a comprehensive training program that included rich context-aware help and training resources.
Qlik Technologies uses Improved Help to train their teams on Salesforce CPQ
Challenge
Solution
Improved Apps embedded tools help Qlik design a comprehensive training program that included rich context-aware help and training resources. The team leveraged Salesforce CPQ’s powerful features to create a simplified quoting process that improved the sales team’s productivity. They also ensured that the platform was scalable, which would allow Qlik Technologies to continue to grow and expand.
Results
The results for Qlik’s training and implementation of Salesforce CPQ were impressive. The sales team was able to create over 100,000 quotes using the new platform, and the new quoting process was much simpler than before. The new platform improved the team’s alignment and increased their productivity.
Qlik’s comprehensive training program also had a significant impact on reducing the number of support requests sent via email. The sales team’s ability to use the platform more efficiently led to a 70% reduction in email-based support requests. Finally, the training program resulted in a 50% reduction in training time, allowing the sales team to be more productive and spend more time selling.
Conclusion
Training and implementation of Salesforce CPQ, supported by Improved Apps was a significant success for Qlik Technologies. The new platform provided improved scalability and flexibility in quoting, resulting in increased productivity and a more streamlined process. The comprehensive training program designed by Improved Apps and Qlik reduced the training time, while also resulting in a significant reduction in email-based support requests. Overall, the project was a testament to Improved Apps expertise in Salesforce CPQ and their ability to implement effective training programs that enable businesses to leverage the full potential of Salesforce technology.
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