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Customers 

Use Cases & Case Studies

We’ve worked with so many fantastic customers since our journey began in 2011. By taking the time to understand our customers’ needs, business cases and roadmaps, we identify quick wins that build proof of concept and lasting relationships. With a 92% CSAT score, we are proud to say it’s our customers that drive our innovation for mutual success.

digital adoption use cases

Featured Case Studies

We are delighted to showcase some of our success stories, which highlight how valuable our solutions are across all industries. These case studies are testament to our flexible and innovative approach in helping customers realise their business cases and drive user adoption of their Salesforce investments.

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How Improved Apps turned around a failed Salesforce implementation with our in-app onboarding solution
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How Improved Apps delivered zero classroom training to maximise a customer’s Salesforce investment
page group digital adoption use case
How Improved Apps helped a FTSE 250 constituent with 8000+ employees achieve its digital adoption goals
dmcc benefitting from salesforce experience cloud with improved apps
How Improved Apps addressed the challenge of engaging users who only logged into the community a few times a year
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How Improved Apps’ embedded tools helped Qlik design a comprehensive training program
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How Improved Help and Noticeboard had a significant impact on Siemens’ customer support operations
thompson reuters benefiting with salesforce sales enablement with improved apps
How Improved Apps designed and implemented several solutions to address Thomson Reuters’ sales processes

Global banking customer

How Improved Apps solutions addressed the complexity of the sales process and case management processes
“There are many benefits of Improved Help around performance support and digital adoption for remote workers. Your products have helped a global deployment successfully go live remotely, with new systems, processes and ways of working, meeting the challenges of the pandemic while still doing business.”

Paul Duggins, Senior Consultant, Capgemini

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“Improved Apps have not only provided us with a flexible, scalable, enterprise level solution but have partnered with us along the journey to provide an unparalleled level of support and guidance. This native application opens up a world of just-in-time learning for a host of teams across your organisation. It’s not a massive leap of faith to see the potential, or learning for that matter, to realise the value, drive adoption and bring help to users as when they need it”.

Andy Louca, Head of CRM & Business Information, Refinitiv

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“Information at the point of need has enabled our onboarding team to point people to Improved Help as your first place to look for answers as opposed to taking the precious time of your senior people”
Anthony Johnson, Sage Intacct, Customer Centre Support Operations
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Other more specific use cases

Addressing Customers' Digital Adoption Needs

Digital Adoption

waeg ibm benefit from digital adoption of Salesforce with improved apps
zensurance benefit from digital adoption of Salesforce with improved apps

Sales Enablement

thompson reuters benefiting with salesforce sales enablement with improved apps
boston scientific
g4s benefitting wth salesforce sales enablement with improved apps
the bike project benefitting from salesforce sales enablement with improved apps
venture crowd benefitting with salesforce sales enablement with improved apps
vodafone benefitting with salesforce sales enablement with improved apps

Change Management

brambles logo
g4s benefitting wth salesforce sales enablement with improved apps
interxion benefitting with salesforce change management with improved apps

Employee Onboarding

schaeffler logo
brambles logo
semler scientific
g4s benefitting wth salesforce sales enablement with improved apps
interxion benefitting with salesforce change management with improved apps
page group digital adoption use case

In App Training

thompson reuters benefiting with salesforce sales enablement with improved apps
boston scientific
g4s benefitting wth salesforce sales enablement with improved apps
the bike project benefitting from salesforce sales enablement with improved apps
venture crowd benefitting with salesforce sales enablement with improved apps
vodafone benefitting with salesforce sales enablement with improved apps

Deploy on Experience Cloud

dmcc benefitting from salesforce experience cloud with improved apps
colorado division of fire prevention control benefitting from salesforce experience cloud with improved apps
sales enablement and digital adoption with improved apps

Improved Apps Demo

Boost your organisation’s digital adoption today

prices and support

Pricing & Support

Three subscription plans & enterprise ready support

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