Customers

Use Cases & Case Studies

We’ve worked with so many fantastic customers since our journey began in 2011. By taking the time to understand our customers’ needs, business cases and roadmaps, we identify quick wins that build proof of concept and lasting relationships. With a 92% CSAT score, we are proud to say it’s our customers that drive our innovation for mutual success.

Featured Case Studies

We are delighted to showcase some of our success stories, which highlight how valuable our solutions are across all industries. These case studies are testament to our flexible and innovative approach in helping customers realise their business cases and drive user adoption of their Salesforce investments.

How Improved Apps turned around a failed Salesforce implementation with our in-app onboarding solution

How Improved Apps delivered zero classroom training to maximise a customer’s Salesforce investment

How Improved Apps helped a FTSE 250 constituent with 8000+ employees achieve its digital adoption goals

How Improved Apps addressed the challenge of engaging users who only logged into the community a few times a year

How Improved Apps’ embedded tools helped Qlik design a comprehensive training program

How Improved Help and Noticeboard had a significant impact on Siemens’ customer support operations

How Improved Apps designed and implemented several solutions to address Thomson Reuters’ sales processes

Global banking customer

How Improved Apps solutions addressed the complexity of the sales process and case management processes

Use Cases

Ensuring Compliance: AuditingCritical Communications & Training

Accelerated Knowledge Exchange – Empowering Business-Critical Training

Control Critical Communications Within Salesforce

Seamless Transition From Classic To Lightning

Drive Loyalty From Business Customers With Experience Cloud

Help Enable Flows to Improve Data Quality in Experience Cloud

Help Users Find The Content They Need To Complete The Job In Hand

Data Driven ‘Nudges’ for Improved Customer Experience and Case Resolution

Data Driven ‘Nudges’ for Action and Compliance

Streamline Case Management to Reduce Cost and Boost Customer Experience

Addressing Customers' Digital Adoption Needs

Digital Adoption

Sales Enablement

Change Management

Employee Onboarding

In App Training

Deploy on Experience Cloud

Improved Apps Demo

Boost your organisation’s digital adoption today

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AppExchange

Top-rated digital adoption solution on the AppExchange

Pricing & Support

Three subscription plans & enterprise ready support

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