To support the rapid increase in remote working, we are offering 3 months free with unlimited users and no fixed-term commitment

Introducing the modern way to share and digest knowledge across your entire organisation with ease

We provide the most flexible trusted solution to meet your digital needs. Our unrivalled, native Salesforce solution provides digital learning, feedback and sentiment gathering to support the agile business, drive continuous improvement and provide a better experience for everyone.

View the demonstration and see how easy it is to use the improved experience

Context-aware help, training and content

No more wondering where content might be and where to start searching. No more struggling with what to look for. No more digging for clues across multi-page documents in some remote content store. In short – no more wasting time trying to find the answers you need, when you need them!

Fully integrated with Salesforce search

Users can use the Salesforce global search to find any content, help topics or critical communications from any location or device. Simplify your end user training.

Gather user feedback

Allow users to easily log feedback at the touch of a button (or finger). Capture user feedback, sentiment and comments, all in the context of the task in hand. Users can submit feedback as they go about their normal day. 

Easy access from any device

Enjoy a seamless experience, with access to the same, context-sensitive content seen on normal browsers or on any Salesforce supported mobile device.

An improved Salesforce experience

Improved Apps is all about offering an improved Salesforce experience. We’ll help you get to a place where your users will say… ”Salesforce makes my job easier” or “Salesforce really helps me do my job more effectively” and “I couldn’t work without it”. Increase users’ knowledge whilst enjoying more customer-facing time.

Easily author & maintain content

Simple authoring tools make it simple for non-technical business users to create and curate in-app, context-sensitive help and learning content – and place it on-demand at the user’s point of need. Maximise return on existing investments by signpost existing resources from any location, with contextual usage notes.

Share knowledge across your user communities

Deliver concise, compelling ‘gold nuggets’ of content, with easy cross-referencing. Control visibility with Data-Sharing Rules for different user groups such as language. Access tools & feedback mechanisms for contribution & continuous improvement. 

Push targeted alerts and monitor acknowledgement

Control alerts, updates, announcements & calls for action. Keep users informed & compliant, whilst avoiding email & chatter channel ‘noise’. Ensure key information is consumed & acted upon – Standard ‘Notification’ banners are available in various form-factors to suit your Salesforce experiences, deployment and use cases. 

Monitor end user content engagement and sentiment

Enable continuous improvement by tracking engagement, usage and user feedback. Prioritise your content curation efforts and enable continuous improvement with data-driven decisions.

How does this work?

User interactions are logged as Salesforce records – trapping engagement, usage, comments, feedback, searches, sentiment, etc. In-page interactions (think web analytics for Salesforce) also log the Salesforce record ID, enable cross-referencing help usage during key activities, such as competitor research, deal reviews or case management. Many native reports and dashboards are packaged with our solution, meaning there’s nothing new to learn. User interactions can be analysed through regular reports & dashboards by users with appropriate Salesforce rights – whether those bundled with the application or embed our key KPIs within your own existing reports and dashboards. If you know Salesforce reports and dashboards you know Improved Apps analytics.

Get started in 4 easy steps

Step 1

Install from the AppExchange

Choose from our apps Improved NoticeBoard or Improved Help.

Step 2

Configure for any experience

Drag and drop chosen packaged components onto your pages, then run the quick start wizard.

Step 3

Create Help
Topics

Start authoring content and deploy to your users, all within your Salesforce application.

Step 4

Watch your users' engagement increase

Monitor the packaged dashboards to see user engagement and sentiment real-time. No more end-user surveys.

Pricing & Support

Whether your business is large or small, you get unlimited access to all features, unlimited use, no hidden extras or costs to worry about… Typical customers see a return on investment within 4 months. 

The more users you need the cheaper it gets.
Discounts also apply for multi-year subscriptions and not-for-profit organisational status.

Improved Help logo

Key Features:

Deliver best-practice help & learning content – at the point of need

Curate & embed compelling, context-sensitive, rich-media content

Track usage & sentiment via native analytics

Drive content usage, productivity, adoption, learning & continuous improvement

£5 (GBP)
/$7.50 (USD) per user

Speak with us

Or find us on the Salesforce AppExchange

Improved Noticeboard logo

Key Features:

Keep users informed, compliant & learning – with reduced ‘noise’

Manage critical communications with colleagues & partners

Control alerts, updates, announcements & calls for action

Drive alignment, compliance & governance

£1 (GBP)
/$1.50 (USD) per user

Speak with us

Or find us on the Salesforce AppExchange

Standard pricing is on a ‘per user, per month’, pre-paid annual subscription

Please contact us for Communities / Classic Portal / Org-wide / Multiple Org / Off-Platform / Enterprise-wide licensing options.

Enterprise ready support

Standard

Included with your standard licence

9am-5pm
(Mon-Fri)
UK Office hours
EMEA

Silver

+10%

9am-11pm
(Mon-Fri)
UK Office hours
EMEA and the Americas

Gold

+20%

Extended to 24hrs
(Mon-Fri)
World-wide

Platinum

+25%

Extended to 24hrs
(Mon-Sun)
World-wide

Please get in touch with us if you would like to learn more about our solutions, pricing or support offerings.

Compatibility

We support Classic, Visual Force, Lightning, Mobile, Communities, Console Apps, Portals & even non-Salesforce web apps. Browser extensions are not needed because we are the only 100% native Salesforce solution. This means no restriction on browsers or devices, delivering a quality experience for all users - internal, customers or partners.

“For my org, we use Noticeboard to alert Customer Support users of high priority cases, service alerts, and any other critical information they might need to know in a timely matter. These users are in Salesforce almost their whole workday and might not see their email working on cases. Having the ability to have notices on the pages they work on has been very helpful in our org.

 

Easy to use, works well with Lightning, and a very engaged team is what you will get when you purchase Noticeboard. My rep has been very helpful in setting up the system and helping us with new ideas and uses.”

Austin Cantrell

“Notice Board Allows us to Communicate to our Users Quickly During the CoronaVirus Outbreak. Once all our users starting working from home, we needed to set up some means of communication to our Salesforce users that was quick to set up and easy to use. Notice Board was both. Thank you so much for this great app!”

Deidre Smith

“We implemented Improved Noticeboard as our internal Salesforce communication tool in December 2018. So even though it is relatively new to us, we can see great advantages in it's usage. We have called it the Manager's Corner and placed it on our user's homepages. Now managers and the CRM Team in particular, have a better and more pinpointed way of addressing managerial communication, training information, release notes, sales promotions etc. etc.

 

It only took a small effort to get it up and running and now our work will slowly evolve into training of publishers and adoption of the tool. I have no doubt that we will succeed. Also due to the very service minded attitude of our contacts Sarah and Tom.”

Morten Vejsig

“A great solution with outstanding customer service.

 

After reviewing several options that could help us with numerous business requirements regarding help, communications and walkthroughs, we opted for Improved Apps as their product was able to cover all of our challenges. In a first phase, we are using Improved Apps to build connectivity between L&D and Sales Cloud to provide easy access to relevant learning content and tools to refresh concepts when needed in a sales cycle, and help apply learnings while on the job. This helps us increase the ROI of our investments in L&D and also drive adoption. We will gradually incorporate additional functionalities like Targeted communications to help us reach our users in a more efficient way. Not only is their product great, but also their customer support. They are always quick and happy to help. It’s simply outstanding.”

Juan Izquierdo

“Enabling Learning in the Flow of Work.

 

There are many benefits of Improved Help around performance support and digital adoption for remote workers. Your products have helped a global deployment successfully go live remotely (in Poland) this week with new systems, processes and ways of working, meeting the challenges of the pandemic while still doing business.”

Paul Duggins

“Great app and great support.

 

We are using this app to provide customer support to two communities and support our transition to lightning. It is helping us communicate with all users (internal and external) with minimal effort. The customer support is outstanding. This is a game changing app for us and the customer support is outstanding.”

Guest User

“I'm really impressed by the extra functionality that Improved Apps brings to Salesforce and deeply appreciate the strong support offered by the company, particularly our support associate Tom Burgess. We're rolling out IA at the same time as we're onboarding an influx of new users to Salesforce and it's a great tool for supplementing that process.”

Gareth Machin

“I have worked with the Improved Apps team on a number of projects and have always found them to be helpful, knowledgeable and generous in their time.”

Mike Hemphill | Certified Salesforce Developer / Zurich NA

“I contacted Improved Apps for assistance setting it up and using the app and they were very responsive and happy to help. I have been on multiple calls with a member of their team and they are always very kind, professional, quick to respond and most of all, helpful. They helped us build improved apps to the point our whole team loves using it. Some of the best customer service I have ever received.”

Taylor McCracken

“Improved NoticeBoard is a very simple to use but very useful tool. It is very nice to use it for communication in the whole company or just individually teams. Also the contact and support by their team is very good.”

Marco Wittig

“We are using this technology in order to embed learning in the daily workflow of our distribution/sales employees. They will receive learning at the speed of business -without needing to leave Salesforce.com...

I am incredibly impressed with the world class service we are receiving from Improved Apps. Callum works directly with our Instructional Designers and Learning Technologists in our time zone, Elliot provides value whenever it is needed and Simon is always in touch and responds to requests/questions immediately.”

Sharon Kaliouby

“NoticeBoard was a great upgrade for us in our ability to manage communications to our support agents, by team if necessary, and report on it. It was particularly helpful for communications that required tracking on compliance like PCI/security awareness, HR updates, etc. The tool was straightforward to get setup and using, and we also built some automation internally, but whenever we did run into questions or needed recommendations on best practices, the ImprovedApps team was a breeze to work with.”

Adam Ferenzi