Introducing the modern way to share and digest knowledge across your entire organisation with ease
We provide the most flexible trusted solution to meet your digital needs. Our unrivalled, native Salesforce solution provides digital learning, feedback and sentiment gathering to support the agile business, drive continuous improvement and provide a better experience for everyone.
View the demonstration and see how easy it is to use the improved experience
Context-aware help, training and content
No more wondering where content might be and where to start searching. No more struggling with what to look for. No more digging for clues across multi-page documents in some remote content store. In short – no more wasting time trying to find the answers you need, when you need them!
Fully integrated with Salesforce search
Users can use the Salesforce global search to find any content, help topics or critical communications from any location or device. Simplify your end user training.
Gather user feedback
Allow users to easily log feedback at the touch of a button (or finger). Capture user feedback, sentiment and comments, all in the context of the task in hand. Users can submit feedback as they go about their normal day.
Easy access from any device
Enjoy a seamless experience, with access to the same, context-sensitive content seen on normal browsers or on any Salesforce supported mobile device.
An improved Salesforce experience
Improved Apps is all about offering an improved Salesforce experience. We’ll help you get to a place where your users will say… ”Salesforce makes my job easier” or “Salesforce really helps me do my job more effectively” and “I couldn’t work without it”. Increase users’ knowledge whilst enjoying more customer-facing time.
Easily author & maintain content
Simple authoring tools make it simple for non-technical business users to create and curate in-app, context-sensitive help and learning content – and place it on-demand at the user’s point of need. Maximise return on existing investments by signpost existing resources from any location, with contextual usage notes.
Share knowledge across your user communities
Deliver concise, compelling ‘gold nuggets’ of content, with easy cross-referencing. Control visibility with Data-Sharing Rules for different user groups such as language. Access tools & feedback mechanisms for contribution & continuous improvement.
Push targeted alerts and monitor acknowledgement
Control alerts, updates, announcements & calls for action. Keep users informed & compliant, whilst avoiding email & chatter channel ‘noise’. Ensure key information is consumed & acted upon – Standard ‘Notification’ banners are available in various form-factors to suit your Salesforce experiences, deployment and use cases.
Monitor end user content engagement and sentiment
Enable continuous improvement by tracking engagement, usage and user feedback. Prioritise your content curation efforts and enable continuous improvement with data-driven decisions.
How does this work?
User interactions are logged as Salesforce records – trapping engagement, usage, comments, feedback, searches, sentiment, etc. In-page interactions (think web analytics for Salesforce) also log the Salesforce record ID, enable cross-referencing help usage during key activities, such as competitor research, deal reviews or case management. Many native reports and dashboards are packaged with our solution, meaning there’s nothing new to learn. User interactions can be analysed through regular reports & dashboards by users with appropriate Salesforce rights – whether those bundled with the application or embed our key KPIs within your own existing reports and dashboards. If you know Salesforce reports and dashboards you know Improved Apps analytics.
Get started in 4 easy steps
Configure for any experience
Drag and drop chosen packaged components onto your pages, then run the quick start wizard.
Start authoring content and deploy to your users, all within your Salesforce application.
Watch your users' engagement increase
Monitor the packaged dashboards to see user engagement and sentiment real-time. No more end-user surveys.
Pricing & Support
Whether your business is large or small, you get unlimited access to all features, unlimited use, no hidden extras or costs to worry about… Typical customers see a return on investment within 4 months.
The more users you need the cheaper it gets.
Discounts also apply for multi-year subscriptions and not-for-profit organisational status.
Deliver best-practice help & learning content – at the point of need
Curate & embed compelling, context-sensitive, rich-media content
Track usage & sentiment via native analytics
Drive content usage, productivity, adoption, learning & continuous improvement
/$7.50 (USD) per user
Or find us on the Salesforce AppExchange
Keep users informed, compliant & learning – with reduced ‘noise’
Manage critical communications with colleagues & partners
Control alerts, updates, announcements & calls for action
Drive alignment, compliance & governance
/$1.50 (USD) per user
Or find us on the Salesforce AppExchange
Standard pricing is on a ‘per user, per month’, pre-paid annual subscription
Please contact us for Communities / Classic Portal / Org-wide / Multiple Org / Off-Platform / Enterprise-wide licensing options.
Enterprise ready support
Included with your standard licence
UK Office hours
UK Office hours
EMEA and the Americas
Extended to 24hrs
Extended to 24hrs
Please get in touch with us if you would like to learn more about our solutions, pricing or support offerings.
We support Classic, Visual Force, Lightning, Mobile, Communities, Console Apps, Portals & even non-Salesforce web apps. Browser extensions are not needed because we are the only 100% native Salesforce solution. This means no restriction on browsers or devices, delivering a quality experience for all users - internal, customers or partners.
“I'm really impressed by the extra functionality that Improved Apps brings to Salesforce and deeply appreciate the strong support offered by the company, particularly our support associate Tom Burgess. We're rolling out IA at the same time as we're onboarding an influx of new users to Salesforce and it's a great tool for supplementing that process.”
“I have worked with the Improved Apps team on a number of projects and have always found them to be helpful, knowledgeable and generous in their time.”
Mike Hemphill | Certified Salesforce Developer / Zurich NA
“I contacted Improved Apps for assistance setting it up and using the app and they were very responsive and happy to help. I have been on multiple calls with a member of their team and they are always very kind, professional, quick to respond and most of all, helpful. They helped us build improved apps to the point our whole team loves using it. Some of the best customer service I have ever received.”
“Improved NoticeBoard is a very simple to use but very useful tool. It is very nice to use it for communication in the whole company or just individually teams. Also the contact and support by their team is very good.”
“We are using this technology in order to embed learning in the daily workflow of our distribution/sales employees. They will receive learning at the speed of business -without needing to leave Salesforce.com...
I am incredibly impressed with the world class service we are receiving from Improved Apps. Callum works directly with our Instructional Designers and Learning Technologists in our time zone, Elliot provides value whenever it is needed and Simon is always in touch and responds to requests/questions immediately.”
“NoticeBoard was a great upgrade for us in our ability to manage communications to our support agents, by team if necessary, and report on it. It was particularly helpful for communications that required tracking on compliance like PCI/security awareness, HR updates, etc. The tool was straightforward to get setup and using, and we also built some automation internally, but whenever we did run into questions or needed recommendations on best practices, the ImprovedApps team was a breeze to work with.”