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Introducing the most secure digital adoption solution to help you share your knowledge across your entire organisation with ease

We have the most flexible, secure solution to meet your digital adoption needs. Our unrivalled, 100% native Salesforce solution provides digital learning, feedback and sentiment gathering to support the agile business, drive continuous improvement and deliver a better experience for everyone.

Before and after implementing Improved Apps

BEFORE AFTER

Improved Apps - the only Salesforce security reviewed digital adoption partner

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boost digital adoption

Improved Apps Demo

Boost your organisation’s digital adoption

prices and support

Pricing & Support

Subscriptions & enterprise ready support

Under the hood of Improved Apps

Key features designed to drive end-user engagement and increase digital adoption within your organisation

Context-aware help, training and content

No more wondering where content might be and where to start searching. No more struggling with what to look for. No more digging for clues across multi-page documents in some remote content store. In short – no more wasting time trying to find the answers you need, when you need them!

Fully integrated with Salesforce search

Users can use the Salesforce global search to find any content, help topics or critical communications from any location or device. Simplify your end user training.

Gather user feedback

Allow users to easily log feedback at the touch of a button (or finger). Capture user feedback, sentiment and comments, all in the context of the task in hand. Users can submit feedback as they go about their normal day. 

Easy access from any device

Enjoy a seamless experience, with access to the same, context-sensitive content seen on normal browsers or on any Salesforce supported mobile device.

Boost the Salesforce experience within your organisation

Improved Apps is all about offering an improved Salesforce experience. We’ll help you get to a place where your users will say… ”Salesforce makes my job easier” or “Salesforce really helps me do my job more effectively” and “I couldn’t work without it”. Increase users’ knowledge whilst enjoying more customer-facing time.

data driven improvements for salesforce

Digital Adoption Healthcheck

How engaged is your organisation?

Answer 12 questions to get an understanding of the extent of Salesforce adoption within your organisation 

Easily author & maintain content

Simple authoring tools make it EASY for non-technical business users to create and curate in-app, context-sensitive help and learning content – and place it on-demand at the user’s point of need. Maximise return on existing investments by signpost existing resources from any location, with contextual usage notes.

Share knowledge across your user communities

Deliver concise, compelling ‘gold nuggets’ of content, with easy cross-referencing. Control visibility with Data-Sharing Rules for different user groups such as language, access tools & feedback mechanisms for contribution & continuous improvement.

Push targeted alerts and monitor acknowledgement

Control alerts, updates, announcements & calls for action. Keep users informed & compliant, whilst avoiding email & chatter channel ‘noise’. Ensure key information is consumed & acted upon – Standard ‘Notification’ banners are available in various form-factors to suit your Salesforce experiences, deployment and use cases. 

Monitor end user content engagement and sentiment

Enable continuous improvement by tracking engagement, usage and user feedback. Prioritise your content curation efforts and enable continuous improvement with data-driven decisions.

User interactions are logged as Salesforce records – trapping engagement, usage, comments, feedback, searches, sentiment, etc. In-page interactions (think web analytics for Salesforce) also log the Salesforce record ID, enable cross-referencing help usage during key activities, such as competitor research, deal reviews or case management. Many native reports and dashboards are packaged with our solution, meaning there's nothing new to learn. User interactions can be analysed through regular reports & dashboards by users with appropriate Salesforce rights – whether those bundled with the application or embed our key KPIs within your own existing reports and dashboards. If you know Salesforce reports and dashboards you know Improved Apps analytics.

Get started in 4 easy steps

improve salesforce user adoption step 1

Install from the AppExchange

Choose from our apps Improved NoticeBoard or Improved Help.
improve salesforce user adoption step 2

Configure for any experience

Drag and drop chosen packaged components onto your pages, then run the quick start wizard.

improve salesforce user adoption step 3

Create Help Topics

Start authoring content and deploy to your users, all within your Salesforce application.

improve salesforce user adoption step 4

Watch your users' engagement increase

Monitor the packaged dashboards to see user engagement and sentiment real-time. No more end-user surveys.

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