Improved Apps Pricing
The only apps fully integrated with Salesforce Apps
Basic
The quickest and easiest way for anyone to try Improved Help (and start getting results by using the metrics seen in Dashboards)
Pro
Everything you need to start surfacing contextual help and training, or any content within your application pages
Enterprise
For the most demanding enterprises – all the flexibility to meet your requirements and all the power to support your growth
Basic
The quickest and easiest way for anyone to try Improved Help (and start getting results by using the metrics seen in Dashboards)
£0
Pro
Everything you need to start surfacing contextual help and training, or any content within your application pages
£20/user/month
Enterprise
For the most demanding enterprises – all the flexibility to meet your requirements and all the power to support your growth
PoA
| IMPROVED HELP |
Basic £0 |
Pro £20 /user/month Discounts available* |
Enterprise PoA |
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All the benefits of Basic and: |
All the greatness of Pro, and: |
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| PRODUCTIVITY FEATURES | |||
| Realtime/Dynamic Page Nudges (Alerts) |
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| Play-books & Process-level Help |
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| Embedded Help and Training in Context |
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| Salesforce Search integration (inc Einstein) |
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| Realtime/Flexible User Feedback & Sentiment |
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| Packaged Reports & Dashboards |
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| Customisable Reports & Dashboards |
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| In-situ Analytics (e.g Field Level) |
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| Reading Lists / Content Cards |
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| Enterprise Help and Training Portal |
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| Relevant Content with Learning Paths |
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| User Bookmarking Content |
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| Wikipedia Style Knowledge Base | - |
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| Help Personas - Different help for different people | - |
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| Page Load or Sub-Page Load Analytics | - |
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| Content Authors | 1 | 5 | Unlimited |
| Multi-Purpose Content Apps | - | - |
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| COMPLIANCE | |||
| GDPR Compliant |
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| Custom retention policies for content |
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| Data exports for all content / Config |
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| Data residency (inside your Salesforce org) |
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| ADMINISTRATION | |||
| User Management / Permission Control |
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| Free Upgrades (Non Push) |
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| Salesforce Sandbox Org / Dev Org Support |
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| Multi-lingual Support (inc. App Literals) | - |
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| Approval Workflow (Help Topic Publishing) | - |
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| Org Migration Support / Content Packs | - | - |
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| Create User Flows with Embedded Content | - | - |
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| CUSTOMISATION & BRANDING | |||
| Customisation / Re-branding & Styling | - |
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| Customer Localisation (Basic) | - |
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| Customer Localisation (Advanced) | - | - |
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| Customised Templates | - | - |
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| Custom Help Portal | - | - |
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| Flexible Data Driven Menu's / Menu Options | - | - |
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| PLATFORM SUPPORT | |||
| Salesforce Classic |
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| Salesforce Mobile app |
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| Salesforce Lightning (Aura & LWC) |
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| Salesforce Experience Cloud |
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| Salesforce Industry Clouds |
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| Salesforce Consulting & ISV Partners |
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| Other Native Apps | - |
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| Salesforce Platform Apps | - |
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| Non-Salesforce Platforms / Apps | - | - |
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| Web Services | - | - |
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| SECURITY | |||
| Flexible Field Level Auditing |
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| User & Permission Management |
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| Customer has full control |
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| API Access & Non-Salesforce Integration Options | - | - |
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| REST API | - | - |
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| SUPPORT | |||
| Standard Support | Via email |
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| Extended Support | - | PoA | PoA |
| Monthly Hands on Support (12 Month Contract) | - | PoA | PoA |
| Dedicated Customer Success Manager | - | - |
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| SERVICES | |||
| Adoption Booster Service | PoA | PoA | PoA |
| Trial Success Plan / Framework | - |
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Getting Started Support: - Technical install and publisher/end-user setup - Create your 1st Noticeboard - Create & Publish your 1st Notification - Reports and Dashboard Setup |
Quick Start Guide |
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Full Project Deployment and Priority Support: - unlimited installation and technical skills training (as staff change over time) - unlimited reports and dashboards - ongoing expert services - extended support hours and priority cases (not just to answer, but to help implement in org) |
PoA | PoA | PoA |
| COMMERCIAL TERMS | |||
| Enterprise Licence Agreement Type | Named Users | Named Users | Site-wide |
| Agreement Term | N/A | Min 12 Months | Multi-Year Options |
| No.of Users Supported | Max 20 | 20 - 1000 | Unlimited |
| Not for Profit Discounts | - |
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| Term Discounts (1 Year Minimum Agreement) | - |
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* User volume and term discounts available for Pro
- Free trial available - let us prove the value to you
- User volume discounts apply after free trial - The more users the cheaper it gets!
- Minimum contract 12 months - Longer terms = bigger discounts
- Discounts also available for non-profits
Salesforce App enterprise ready support
Standard
Included in standard licence
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9am-5pm (Mon-Fri)
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UK office hours
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EMEA
Enhanced
+10%
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9am-11pm (Mon-Fri)
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EMEA and the Americas
Custom
PoA
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Event Support
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Custom Options
Jet Packs
PoA
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Credit Based Approach
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Customers may call off the required help as and when required
POPULAR
Please get in touch with us if you would like to learn more about our solutions, pricing or support offerings.
Improved Help
Embedded Help and Training on the Salesforce Platform
Improved Noticeboard
Control Critical Communications within Salesforce
Improved Apps Demo
Boost your organisation’s digital adoption
