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Improved Usage Tracker For Salesforce

Finally. Get real-time insights & analytics on how your users engage with Salesforce.

improved usage tracker analytics

CONGRATULATIONS!

You’re registered for access to the Improved Usage Tracker. Now you’re ready to start your digital adoption journey.

Understand what users do in Salesforce day to day

Think Google Analytics for Salesforce. All the usage data sits within your trusted Org. You have full control over all data capture and we provide you with easy maintenance tools.

Start your digital adoption journey

The next step is to install it in your Sandbox / Dev Org or Production Org. See instructions below.

Our customer success team are on hand to make sure you get the most out of this tool.

We’ll be in touch to see how you’re getting on. Or you can schedule your check-in session here. This will help you understand the data you’ve gathered.

improved usage tracker dashboard

How to Get Started: 3 Simple Steps

Watch this step-by-step video to guide you through the install

improved usage tracker for salesforce movie overlay

Or read the 3-step instructions here

improve salesforce user adoption step 1

Install and initialise Improved Help
(Takes approx 5 minutes)

Improved Usage Tracker is an element of our broader Improved Help solution. If you’ve already installed and intialised Improved Help, you can skip this step.

Install Improved Help in a Sandbox/Dev Org first (recommended) on a few pages.

>> Install in Sandbox/Dev Org

Once you’re happy with it,  install and set it up in your Production Org for best results.

>> Install in Production Org

The install can take up to 5 minutes.

In your Salesforce Org, search for the Improved Help for Lightning App. 

Then follow instructions to initialise the app, including setting the ‘Remote Site’

VERY IMPORTANT…

Grant all End-users ‘Helped User’ Permission Set

(Up to 10 minutes)

Review Tracking options in Help Settings. 

(By  default it logs all interactions, all time)

improve salesforce user adoption step 2

Set up Improved Usage Tracker to start tracking Flows, pages and sub-pages

Option 1 | Quick Start | 5 Minutes

Drop the ‘Position Detector’ on your Salesforce Utility Bar.

Go to Salesforce Set-up, ‘App Manager’, Locate the app you wish to track and edit it.

On ‘Utility Items’ add a new ‘Utility Item’…

Find the ‘Position Detector’ custom component in the list of components.

Set the ‘Label’ as ‘-‘, set ‘Panel Width & Height’ both to 1 (So it’s hidden from Users) and finally set ‘Start Automatically’ ticked. Save and your done.

Option 2 | Granular Tracking | 5 Minutes per Page

Go to the page, sub-page or Flow screen you want to track in Salesforce and put it in edit mode.

Find the ‘Position Detector’ custom component in the left hand sidebar. Drag and drop it onto the area of the page where you want to track users.

In the righthand sidebar, do the following:

Complete the Positioning Group field to say what is being tracked (e.g. Case Detail or Case Related Lists). You’ll see this in your Reports & Dashboards.

Ensure Role is set to ‘Help Cue’. This keeps the tracker hidden from users.

Make sure ‘Log Context Interaction’ is ticked.

Save your page.

For Option 2 | Repeat this step for any Apps, Flow screens, pages or sub pages you want to track (up to 5 mins per page). You may have multiple ‘Position Detectors’ on any one page.

VERY IMPORTANT…

Do not do both Option 1 and Option 2, else you will be double counting!

improve salesforce user adoption step 3

Install & run the Improved Usage Tracker Dashboard

Install the Improved Usage Tracker Dashboard from the AppExchange:

>> Install in Sandbox/Dev Org

Once you’re happy with it,  install and set it up in your Production Org for best results.

>> Install in Production Org

The install typically takes less than 1 minute

Once installed. Go to the Dashboards tab in Salesforce and search for Usage Tracker. You’ll start to see engagement straight away.

We recommend scheduling the Dashboard to run weekly, sending it to key stakeholders at a frequency you choose.

Useful notes
  • Customise the Reports and Dashboard – add the data you want to analyse
  • You control what data gets captured
  • Deploy any of these metrics on your existing team performance dashboards
  • All data sits in the Help Interactions custom object within your trusted Org

Out-of-the-Box Dashboard

Identify User activity hour by hour

usage tracker dashboard Identify super users and those who need help

Track usage by Role, Profile, Location and Department

usage tracker dashboard Track usage by Role, Profile, Location and Department

Pinpoint popular pages and sub pages

usage tracker dashboard Pinpoint popular pages and sub pages

Spot quiet times for upgrades or maintenance

usage tracker dashboard Spot quiet times for upgrades or maintenance

Do more with the data

The Improved Usage Tracker gives you insights, data and dashboards to show you exactly how your users are engaging with Salesforce.

Now, boost sales enablement and transform your organisation with the digital adoption solution staff love.

IMPROVED USAGE TRACKER IS POWERED BY IMPROVED HELP
Discover the key features of Improved Help and Improved Noticeboard:

Help businesses surface critical information at the point of need, on any device.

Make sure critical communications are not missed, with full audit and tracking metrics. 

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Important Information about Improved Usage Tracker

The Improved Usage Tracker uses the Position Detector component, an element of the Improved Help digital adoption solution that is installed. By using Improved Help for the Usage Tracker, you have the right to fully utilise the Position Detector component to benefit from end usage tracking, as described.

Other components within Improved Help cannot be deployed or used in a production environment, but you may test them in a sandbox or development environment. To learn more about  Improved Help and its features, refer to the Help for Improved Help in the Improved Help for Lightning app.

By installing Improved Help, you agree that Improved Apps may schedule a 15-minute webinar to review your usage of Improved Help and the Improved Usage Tracker app. This review will be conducted by running one or two reports, to confirm that only the Position Detector is in use, and to gather any feedback from you, to help us improve our solution for the benefit of all Salesforce Customers.

To make use of additional Improved Help features, reach out to us. We’re here to talk through your needs and provide any further assistance.

Learn more about Digital Adoption Solutions here or visit our Digital Adoption page.

Thank you for your understanding and participation.

GDPR Compliance / Disclaimer

The Improved Usage Tracker may collect and store User interaction data from the User Object (in the Org where you installed Improved Help), for the purpose of improving user experience.

Please be aware that the collection and use of any personal data varies by country and may be subject to local laws and regulations.

By using the Improved Usage Tracker, powered by Improved Help from Improved Apps, you acknowledge and agree to the collection and use of this data in accordance with your own company’s internal policies.

Improved Apps do not have access to Customer Orgs, nor is any data collected or stored by Improved Apps. Improved Apps are not data controllers or processors and are 100% GDPR compliant.

All usage data remains in the Org where Improved Help was installed and is managed and controlled by your own Salesforce System Administrator(s), or to whomever you give permissions, and not by Improved Apps.

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