Embedded Help and Training on the Salesforce Platform

Helping you get the most out of your Salesforce investment

Improved Apps - the only Salesforce security reviewed digital adoption partner

WE’RE TRUSTED BY

What?

Authoring tools to create clear, in-context, enterprise-ready help and training for all your Salesforce users.

How?

By providing the right information to the right people, in the right place, at the right time.

Why?

Reduce training time and cost.
Increase efficiency of users.
Reduce process and data errors.

“Adoption is critical to the success of our programme. We looked at Digital Adoption Solutions that would help us to embed help and training within Salesforce. We selected Improved Apps to deliver in-platform contextual training content, with the learning required readily available on demand.”

Julie Holloway, Learning & Development Manager, Brambles

Improved Help Success Stories

How Improved Apps delivered zero classroom training to maximise a customer’s Salesforce investment

How Improved Apps helped a FTSE 250 constituent with 8000+ employees achieve its digital adoption goals

How Improved Apps turned around a failed Salesforce implementation with our in-app onboarding solution

How Improved Apps delivered zero classroom training to maximise a customer’s Salesforce investment

How Improved Apps helped a FTSE 250 constituent with 8000+ employees achieve its digital adoption goals

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Easily author & maintain Salesforce help and training content

Give your users up-to-date content when and where they need it

Simple authoring tools make it EASY for non-technical business users to create and curate in-app, context-sensitive Salesforce help and learning content – and place it on-demand at the user’s point of need for just-in-time learning. Make the most of your current investments by signposting your existing resources from any location, with contextual usage notes.

Access in-context, in-app support from any device

Increase digital adoption by giving your users support wherever they are

Enjoy a seamless experience, author your content once, giving your users access to the same, context-sensitive content seen on supported standard browsers or on any Salesforce-supported mobile device.

Access in-context, in-app support from any device

No more time wasting

Context-aware Salesforce help and training at the point of need

No more wondering where content might be and where to start searching. No more struggling with what to look for. No more digging for clues across multi-page documents in a remote content store. All the answers are easily available to users at their point of need – driving Salesforce implementation and engagement across your organisation!

Out-of-the-box Dashboards & Analytics

Monitor end user content use, engagement and sentiment

Make sure your content does its job by tracking engagement, usage, and user sentiment and comments. Prioritise content creation and curation based on data analytics that show you where the need is. Run reports and get live feedback via dashboards on where and how often your authored help has been accessed.

“There are many benefits of Improved Help around performance support and digital adoption for remote workers. Your products have helped a global deployment successfully go live remotely, with new systems, processes and ways of working, meeting the challenges of the pandemic while still doing business.”

Paul Duggins, Senior Consultant, Capgemini

“Improved Apps have not only provided us with a flexible, scalable, enterprise level solution but have partnered with us along the journey to provide an unparalleled level of support and guidance. This native application opens up a world of just-in-time learning for a host of teams across your organisation. It’s not a massive leap of faith to see the potential, or learning for that matter, to realise the value, drive adoption and bring help to users as when they need it”.

Andy Louca, Head of CRM & Business Information, Refinitiv

“Information at the point of need has enabled our onboarding team to point people to Improved Help as your first place to look for answers as opposed to taking the precious time of your senior people”

Anthony Johnson, Sage Intacct, Customer Centre Support Operations

Fully integrated with Salesforce Search

Make it easy for your users to find the content they need

Your users can access Salesforce global search to find any content, help topics or linked resources from any location or device. Simplify end user Salesforce help and training.

Give your users feedback power

Engage users by letting them tell you what works and what doesn’t

Allow your users to easily share their feedback on your help and training content with one click or tap. Capture user feedback, sentiment and comments, all in the context of the task in hand. Make it easy for your users to submit their feedback as they complete their daily activities in Salesforce.

Engage salesforce users by letting them tell you what works and what doesn't

Share knowledge across your user communities

Easily surface those gold nuggets of content

Deliver concise, compelling ‘gold nuggets’ of content, with easy access, throughout your Salesforce pages. Control who sees what, providing different content for different user groups.

Basic

The quickest and easiest way for anyone to try Improved Help (and start getting results by using the metrics seen in Dashboards)

Pro

Everything you need to start surfacing contextual help and training, or any content within your application pages

Enterprise

For the most demanding enterprises – all the flexibility to meet your requirements and all the power to support your growth

£0

£20/user/month

PoA