Ineffective communications within an organisation can prove extremely costly
In the world of business, we all tend to believe that we are effective communicators. In fact, we typically have a loose and ambiguous mental definition of communication that might be adequate for every-day understanding but is completely inadequate if we want to make improvements.
Understanding communications and bringing to the fore the unconscious considerations we take into account when communicating is imperative.
In this whitepaper we look at some examples of poor communication and its consequences. We also explore what effective communication comprises of and how can this be developed by an individual and team.
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Embed content to help users at their point of need
Create a more personalised learning experience, with an ‘always on’ learning culture. Place content near fields or deploy it at application level with our 100% native Salesforce App – Improved Help. Make it role, language, process or data specific to get the best results. Optionally deploy video based training in easy to consume, bite-sized videos, to help with the task in hand.
Link to content from anywhere within your Salesforce pages
Surface any of your critical content, from any location within your Salesforce pages. Improved Help allows you to add usage notes to explain why the content is relevant to the user’s situation. Enable your users to quickly access the critical content they need, without them wasting time thinking, searching or taking up colleagues’ precious time.
Full analytics to support data-driven improvements
Prove your Salesforce return on investment. Track user interactions with Salesforce pages and help content. Understand your true adoption and content usage through packaged reports and dashboards that you can schedule or run anytime. Our analytics help you understand what is working and what can be improved.
Targeted, critical in-app alerts
Need to communicate change or ensure users are compliant? Need to target users and confirm they have actually read and understood your critical communications? Our dedicated, native Salesforce solution, Improved Noticeboard, allows you to place visual, personal, action-orientated banners directly in front of your users. Nothing is missed, and there’s a full audit trail. Remove excuses and manage exceptions with ease.
Get started in 4 easy steps
Configure for any experience
Drag and drop chosen packaged components onto your pages, then run the quick start wizard.
Create Help Topics
Start authoring content and deploy to your users, all within your Salesforce application.
Watch your users' engagement increase
Monitor the packaged dashboards to see user engagement and sentiment real-time. No more end-user surveys.
In-app Salesforce training compatibility across all Salesforce environments
We support Classic, Visual Force, Lightning, Mobile, Communities, Console Apps, Portals & even non-Salesforce web apps.
Browser extensions are not needed because we are the only 100% native Salesforce solution. This means no restriction on browsers or devices, delivering a quality experience and Salesforce training for all users – internal, customers or partners.
Easy to use, works well with Lightning, and a very engaged team is what you will get when you purchase Noticeboard. My rep has been very helpful in setting up the system and helping us with new ideas and uses."
After reviewing several options that could help us with numerous business requirements regarding help, communications and walkthroughs, we opted for Improved Apps as their product was able to cover all of our challenges. In a first phase, we are using Improved Apps to build connectivity between L&D and Sales Cloud to provide easy access to relevant learning content and tools to refresh concepts when needed in a sales cycle, and help apply learnings while on the job. This helps us increase the ROI of our investments in L&D and also drive adoption. We will gradually incorporate additional functionalities like Targeted communications to help us reach our users in a more efficient way. Not only is their product great, but also their customer support. They are always quick and happy to help. It’s simply outstanding."
There are many benefits of Improved Help around performance support and digital adoption for remote workers. Your products have helped a global deployment successfully go live remotely (in Poland) this week with new systems, processes and ways of working, meeting the challenges of the pandemic while still doing business."
We are using this app to provide customer support to two communities and support our transition to lightning. It is helping us communicate with all users (internal and external) with minimal effort. The customer support is outstanding. This is a game changing app for us and the customer support is outstanding."
I am incredibly impressed with the world class service we are receiving from Improved Apps. Callum works directly with our Instructional Designers and Learning Technologists in our time zone, Elliot provides value whenever it is needed and Simon is always in touch and responds to requests/questions immediately."