Ineffective communications within an organisation can prove extremely costly

In the world of business, we all tend to believe that we are effective communicators. In fact, we typically have a loose and ambiguous mental definition of communication that might be adequate for every-day understanding but is completely inadequate if we want to make improvements.

Understanding communications and bringing to the fore the unconscious considerations we take into account when communicating is imperative.

In this whitepaper we look at some examples of poor communication and its consequences. We also explore what effective communication comprises of and how can this be developed by an individual and team.

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Embed content to help users at their point of need

Create a more personalised learning experience, with an ‘always on’ learning culture. Place content near fields or deploy it at application level with our 100% native Salesforce App – Improved Help. Make it role, language, process or data specific to get the best results. Optionally deploy video based training in easy to consume, bite-sized videos, to help with the task in hand.

Link to content from anywhere within your Salesforce pages

Surface any of your critical content, from any location within your Salesforce pages. Improved Help allows you to add usage notes to explain why the content is relevant to the user’s situation. Enable your users to quickly access the critical content they need, without them wasting time thinking, searching or taking up colleagues’ precious time.

Full analytics to support data-driven improvements

Prove your Salesforce return on investment. Track user interactions with Salesforce pages and help content. Understand your true adoption and content usage through packaged reports and dashboards that you can schedule or run anytime. Our analytics help you understand what is working and what can be improved.

Targeted, critical in-app alerts

Need to communicate change or ensure users are compliant? Need to target users and confirm they have actually read and understood your critical communications? Our dedicated, native Salesforce solution, Improved Noticeboard, allows you to place visual, personal, action-orientated banners directly in front of your users. Nothing is missed, and there’s a full audit trail. Remove excuses and manage exceptions with ease.

Get started in 4 easy steps

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Install from the AppExchange

Choose from our apps Improved NoticeBoard or Improved Help.
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Configure for any experience

Drag and drop chosen packaged components onto your pages, then run the quick start wizard.

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Create Help Topics

Start authoring content and deploy to your users, all within your Salesforce application.

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Watch your users' engagement increase

Monitor the packaged dashboards to see user engagement and sentiment real-time. No more end-user surveys.

In-app Salesforce training compatibility across all Salesforce environments

We support Classic, Visual Force, Lightning, Mobile, Communities, Console Apps, Portals & even non-Salesforce web apps. 

Browser extensions are not needed because we are the only 100% native Salesforce solution. This means no restriction on browsers or devices, delivering a quality experience and Salesforce training for all users – internal, customers or partners.

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