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Change Management Tools

If you’re looking to achieve greater Salesforce digital adoption, with Improved Apps you have a 100% native solution with change management tools at everyone’s fingertips when and wherever they need them

The challenge of driving change

Many of us have experienced the challenges of driving change in an organisation. Whether it is the introduction of new technology, a new process, or a departmental reorganisation, change can be hard for people to embrace. Specific to technology change, success is no longer measured just by on-time, on-budget deliveries.

The true measure of success is tied to how well the users adopt new change management tools, training and processes.

There is plenty of research available about CRM failures due to lack of adoption. By implementing and driving  digital adoption solutions to mitigate adoption failures, users become more engaged and empowered.

change management tools

63% of CRM initiatives fail - poor adoption is stated as the biggest cause

Source: Merkle

Typical outcome after 1 month
of CRM go-live

Only 30%

Power or Aspiring Power Users

Typical outcome after 1 month of CRM go-live + digital adoption solution

60%

Power or Aspiring Power Users

Typically, only 34% of users are willing to use new technology rollouts

Source: CIO Executive Board Business Productivity Database

The challenge of new technology adoption isn’t unique to the digital workplace or enterprise applications. Successfully introducing a new way of working into people’s lives requires effort, regardless of the specific technology.

Effective change management and good user adoption starts with realising that there is a process for change management, and that addressing it in a mindful and intentional way can yield great results.

Changes must be put into the proper business context, tied to a strategy, and consistently communicated throughout the process. If your role is to drive  digital adoption, you should focus on educating others within your organisation on the benefits of good change management and utilise a digital adoption solution to drive in-app learning and continuous improvement.

The glue that holds your change management process together is simple – communication and embedded help.

Improved Apps Digital Adoption Solution

Focused on Change Management Training

When implementing a new process, or a departmental reorganisation, think about using a digital adoption solution or platform that drives new behaviours. Effective change management training will make or break your project, so consider how this is going to benefit your users as well as your organisation.

Typical digital adoption tools you will need for effective, long-lasting change management training include:

If you’re looking to achieve greater Salesforce digital adoption, with Improved Apps you have a 100% native solution with change management tools at everyone’s fingertips when and wherever they need them…

digital adoption solution with content on context

Introducing Improved Apps Change Management Tools

It is clear that today’s users demand a different approach: The temptation historically has been to paper over the cracks. 

The use of the internet to deliver solutions anywhere, anytime and anyplace, (localisation) means that change management has to be more flexible and available to cover, for example, different languages and time zones and different means of access including tablets and mobile.

It is important to take a before and after measurement of a change process to ensure it has been delivered, accepted and complied with. It is also important to understand the different roles and competencies involved within the change process. The difference between partner, user administration and user are of paramount importance.

Improved Apps deliver a change solution to address all these issues as an integral part of the Improved Help Solution.

Individuals can access the appropriate material as and when it is needed (Information at Point of Need, IPON) and is selected for them based on role, skill, position in the application. Changes to applications are readily highlighted and guides can be delivered to cover just this change. Having reviewed the change the user is then returned to their starting point in the application.

change management tools to boost digital adoption

Targeted, critical in-app alerts

change management tools to boost digital adoption

Deliver messages with laser precision across your entire organisation

change management tools to boost digital adoption

Embed content to help users at their point of need

change management tools to boost digital adoption

Link to content from anywhere within your Salesforce pages

change management tools to boost digital adoption

Monitor content usage and app engagement to drive continuous improvement

change management tools to boost digital adoption

Fully integrated with Salesforce search

change management tools to boost digital adoption

Capture user feedback, sentiment and comments

change management tools to boost digital adoption

Easy access from any device

Improved Apps Change Management Training Key Benefits

boost digital adoption

Improved Apps Demo

Boost your organisation’s digital adoption

prices and support

Pricing & Support

Subscriptions & enterprise ready support

Sample partners we work with via our customers:

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