Solutions | Change Management Tools
Change Management Tools
The challenge of driving change
Many of us have experienced the challenges of driving change in an organisation. Whether it is the introduction of new technology, a new process, or a departmental reorganisation, change can be hard for people to embrace. Specific to technology change, success is no longer measured just by on-time, on-budget deliveries.
The true measure of success is tied to how well the users adopt new change management tools, training and processes.
There is plenty of research available about CRM failures due to lack of adoption. By implementing and driving digital adoption solutions to mitigate adoption failures, users become more engaged and empowered.
63% of CRM initiatives fail - poor adoption is stated as the biggest cause
Source: Merkle
Typical outcome after 1 month
of CRM go-live
- 10% - Fully Willing and Able (Power Users)
- 20% - Willing but Not Fully Able (Aspiring Power Users)
- 20% - Able but Not Willing (Reluctant Users)
- 50% - Unable and Unwilling (Unengaged Users)
Only 30%
Power or Aspiring Power Users
Typical outcome after 1 month of CRM go-live + digital adoption solution
- 40% - Fully Willing and Able (Power Users)
- 20% - Willing but Not Fully Able (Aspiring Power Users)
- 20% - Able but Not Willing (Reluctant Users)
- 20% - Unable and Unwilling (Unengaged Users)
60%
Power or Aspiring Power Users
Typically, only 34% of users are willing to use new technology rollouts
Source: CIO Executive Board Business Productivity Database
The challenge of new technology adoption isn’t unique to the digital workplace or enterprise applications. Successfully introducing a new way of working into people’s lives requires effort, regardless of the specific technology.
Effective change management and good user adoption starts with realising that there is a process for change management, and that addressing it in a mindful and intentional way can yield great results.
Changes must be put into the proper business context, tied to a strategy, and consistently communicated throughout the process. If your role is to drive digital adoption, you should focus on educating others within your organisation on the benefits of good change management and utilise a digital adoption solution to drive in-app learning and continuous improvement.
The glue that holds your change management process together is simple – communication and embedded help.
Improved Apps Digital Adoption Solution
Focused on Change Management Training
When implementing a new process, or a departmental reorganisation, think about using a digital adoption solution or platform that drives new behaviours. Effective change management training will make or break your project, so consider how this is going to benefit your users as well as your organisation.
Typical digital adoption tools you will need for effective, long-lasting change management training include:
- Use AI / Machine Learning techniques for understanding / action
- Implement continuous improvement programme
- Ensure all content is relevant to the user that sees it and track it’s usage
- Ensure you gather real-time feedback from recent releases or new content, etc
- Monitor popular content (Help Topics, Reading Lists, Interactive Guides)
- Embed digital adoption in your change management process – UAT / Release Awareness / Readiness
- Gather application feedback through Customers, Partners or Users’ comments & sentiment
- Build Early Warning System (EWS), so you are well aware of things long before they become a major problem
If you’re looking to achieve greater Salesforce digital adoption, with Improved Apps you have a 100% native solution with change management tools at everyone’s fingertips when and wherever they need them…
Introducing Improved Apps Change Management Tools
It is clear that today’s users demand a different approach: The temptation historically has been to paper over the cracks.
The use of the internet to deliver solutions anywhere, anytime and anyplace, (localisation) means that change management has to be more flexible and available to cover, for example, different languages and time zones and different means of access including tablets and mobile.
It is important to take a before and after measurement of a change process to ensure it has been delivered, accepted and complied with. It is also important to understand the different roles and competencies involved within the change process. The difference between partner, user administration and user are of paramount importance.
Improved Apps deliver a change solution to address all these issues as an integral part of the Improved Help Solution.
Individuals can access the appropriate material as and when it is needed (Information at Point of Need, IPON) and is selected for them based on role, skill, position in the application. Changes to applications are readily highlighted and guides can be delivered to cover just this change. Having reviewed the change the user is then returned to their starting point in the application.
Targeted, critical in-app alerts
Deliver messages with laser precision across your entire organisation
Embed content to help users at their point of need
Link to content from anywhere within your Salesforce pages
Monitor content usage and app engagement to drive continuous improvement
Fully integrated with Salesforce search
Capture user feedback, sentiment and comments
Easy access from any device
Improved Apps Change Management Training Key Benefits
- Maximise the value of your Salesforce investment
- Train your users in your changes and provide the right help, in the right place, at the right time.
- Create ‘self-help’ to address users queries in their moment of need and deliver information at point of need (IPON)
- Allow change guides to be used as part of a change solution so that a user can dip in and out at any point
- Shorter training times
- Allow Version Control
- Gain user feedback
- Cut the learning curve
- Provide work performance support
- Effective knowledge delivery
- Compliance assurance
- Reduce errors and interruptions
- Measured Effectiveness of the Change Process
Improved Apps Demo
Boost your organisation’s digital adoption today
AppExchange
Pricing & Support
Three subscription plans & enterprise ready support
Sample partners we work with via our customers:
