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Solutions | Knowledge Base

Bee Informed

Get Easy Access To Knowledge

Discover the power of seamless knowledge integration within Salesforce giving your users access to relevant information at the point of need.
get easy access to knowledge base within salesforce

Bee Productive

Break down knowledge silos and promote a smarter and more effective organisation

In today’s rapidly evolving business environment, being productive isn’t just about working harder; it’s about working smarter. Our Knowledge Base solutions embody this principle by providing an intuitive, centralised access to all your vital information with just a few clicks.

It’s designed to serve not just as a repository, but as a dynamic resource that grows and evolves with your organisation, ensuring that every team member can find exactly what they need, when they need it. This seamless access to information means decisions are made faster, projects move forward without unnecessary delays, and your team can focus on innovation and creativity.

The beauty of a centralised Knowledge Base lies in its ability to break down traditional knowledge silos that often hinder collaboration and efficiency. By fostering an environment where information flows freely between departments, we encourage a culture of shared learning and continuous improvement. This cross-pollination of ideas and insights boosts individual productivity and increases the collective output of the entire organisation.

You’re not just storing information; you’re unlocking the full potential of your team by making knowledge accessible and actionable.

5 benefits of knowledge base within salesforce
Give your workforce, partners or customers access to knowledge in Salesforce

Bee Connected

Give your workforce, partners or customers access to knowledge with the only unified Knowledge Base fully integrated, right inside Salesforce.
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How It Works

Help Topics and the Knowledge Bee create organisational access to your Knowledge Base

Help Topics are your gateway to a wealth of knowledge within Salesforce. They take the scattered pieces of content that reside within your organisation and weave them into a cohesive, accessible Knowledge Base. When you’re in your Salesforce Org, navigating through day-to-day tasks, Help Topics are there to guide you.

A Help Topic in simple terms is a Salesforce Record, safely stored in your trusted Org. It uses the rich context of your Org to give users access to relevant information at the point of need. Simply click on a Help Topic, and instantly, the information you need is presented contextually, right where you’re working. This ensures that whether you’re on a computer or mobile device, the knowledge you seek is always within reach, tailored to your role, geography, language, Object or even data from the specific Salesforce record you’re viewing.

Enter the Knowledge Bee, employed by businesses to create and manage these Help Topics.

The Knowledge Bee uses Help Topics to connect your organisation’s information and expertly tap into the rich context provided by your Salesforce Org, to deliver highly relevant information exactly when and where users need it.

But the magic doesn’t stop there.

As Knowledge Bees continuously work, they swiftly grow and organise your content into an efficient Knowledge Base, turning what was once fragmented into a structured, easy-to-navigate resource. Unlike Salesforce Unified Knowledge, which requires connectors, this means they can create customised access to information tailored to various user needs, without ever moving or duplicating the original content.

Accessible directly within the Salesforce Apps you use every day, from any device or browser, the Knowledge Bee and Help Topics transform how knowledge is shared and accessed, enhancing productivity and simplifying your workday.

Help Topics are your gateway to a wealth of knowledge within Salesforce.

Introducing the Help Topic

Help Topics contextualise and connect items of content, transforming the fragmented information into an easy-to-access Knowledge Base.
Give your workforce, partners or customers access to knowledge in Salesforce

Introducing the Knowledge Bee

Often referred to as a content author or administrator, Knowledge Bees are employed by businesses to create and manage Help Topics.

Within a short period of time, Knowledge Bees will have established a highly organised Knowledge Base.
Give your workforce, partners or customers access to knowledge in Salesforce
Give your workforce, partners or customers access to knowledge in Salesforce

Bee Enlightened

See how Help Topics and Knowledge Bees can transform your knowledge base

Introducing Knowledge Base Solutions

Knowledge Base and Digital Adoption Solutions for Salesforce
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Understand what Users are doing with Salesforce Tracking

Get real-time insights & analytics on how your users engage with Salesforce.

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Control Critical Communications within Salesforce

Ensure key communications are not missed, with full audit and tracking. 

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Quickly Embed your Help and Training within Salesforce

User Training, designed specifically for small organisations and Not for Profits (NFP’s).

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Embed your Enterprise Knowledge within your Salesforce Platform

Help businesses surface any content at the point of need, on any device.

Get Started with Knowledge Base Solutions

Bee Smart in 4-Steps with our Knowledge Base Solutions

knowledge Base solutions 100% native to Salesforce
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1. Discover

Install our 100% native apps on a free trial basis to discover the unrivalled productive qualities of a connected knowledge base.

Begin with Improved Usage Tracker and start tracking user behaviour on your Org.

Get immediate insights and analytics on user engagement within Salesforce, similar to the functionality of Google Analytics. All usage data is securely housed within your trusted Org, ensuring full control over data capture. We also equip you with user-friendly tools for effortless maintenance.

Bee Informed with Improved Usage Tracker

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Give your workforce, partners or customers access to knowledge in Salesforce
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2. Engage

Improved Help captures user demand for assistance and identifies areas of struggle, eliminating the need for end-user surveys.

Engage users directly by providing them a platform within Salesforce to express where they need help, allowing them to share feedback effortlessly. By capturing user feedback, sentiment, and comments, you can precisely identify where to develop help topics that enhance their knowledge and effectiveness, tailored to the context of their current tasks.

Bee Engaged with Improved Help

Give your workforce, partners or customers access to knowledge in Salesforce
Use Improved Help to Capture user demand for help. FInd out where users are struggling (no more end user surveys).
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3. Create

Assign ‘Content Authors’ (Knowledge Bees) to begin crafting Help Topics using Improved Help, and utilise Improved Noticeboard to communicate any changes.

Create Help Topics for FAQ, business process and Change Management, and respond promptly to users requests – all within Improved Help.

Then use Improved Noticeboard to communicate change, signpost/alert new content or processes and manage effective new user onboarding by surfacing automated step-by-step help topics to guide them through best practice and required outcomes.

Bee Heard with Improved Noticeboard

Give your workforce, partners or customers access to knowledge in Salesforce
Create Help Topics for FAQ, business process and Change Management, and respond promptly to users requests - all within Improved Help.
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4. Measure

Monitor User Engagement & Sentiment

Maximise the value of your content by ensuring it resonates with and benefits Users and the business alike.

Harness continuous feedback to focus on the things that matter most and use the analytics to enhance content quality and identify opportunities for improvement.

Reduce costs and increase operational efficiency.

Empower your workforce, partners, and customers by providing seamless access to essential knowledge directly within Salesforce.

Give your workforce, partners or customers access to knowledge in Salesforce
Monitor User Engagement & Sentiment

Need help?

Please let us know if you need any help.

Let your business thrive.

let your business thrive with knowledge base solutions for salesforce by improved apps
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