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Safety Urged whilst Implementing AI within Businesses using Salesforce: A Best Practice Education Approach

AI is ubiquitous in discussions today; it’s virtually impossible to avoid. The majority of organisations and their employees are considering utilising AI in various capacities, and the race to adopt it for enhanced efficiency, customer orientation, and productivity is in full swing. However, as consideration of AI usage increases, it’s crucial for organisations to ensure that their workforce is equipped with the knowledge and skills to safely implement and utilise these powerful tools. According to a recent report by Kolide and Dimensional Research, despite the widespread adoption of AI in the workplace by employees, only 56% of companies provide education to their employees regarding its associated risks.

The same report revealed that shockingly, 89% of knowledge workers are utilising generative AI tools like ChatGPT and Copilot at least once a month. Despite this widespread adoption, there’s a concerning lack of understanding about the associated risks. Many businesses are pushing their employees to embrace AI without providing adequate training on responsible usage, as noted in the report.

The research findings expose a significant gap between the number of employees allowed to use AI (68%) and those who actually use it (89%), indicating a lack of oversight and scrutiny on AI-generated work. Additionally, less than half of companies educate their workforce on the risks involved. Furthermore, there’s a misconception among workers about the extent of AI usage among their colleagues. While most believe that only a small percentage of their peers use AI-based applications, the reality is quite the opposite, with nearly 90% incorporating AI into their tasks.

The report also highlights key risks associated with AI in the workplace, including AI errors, AI plagiarism, and AI security risks. To address these risks, organisations are urged to implement AI acceptable use policies. These policies should focus on gaining visibility into worker AI use, preventing the riskiest forms of AI, and involving cross-department input to craft comprehensive AI usage policies. By creating a robust framework for responsible AI use, organisations can harness its transformative power while mitigating risks and ensuring ethical practices.

At Improved Apps, we recognise the pressing need to support and train knowledge workers in the safe implementation of AI, especially within Salesforce businesses. That’s why we’ve been diligently working on crafting a best practice education template tailored specifically for Salesforce environments. Our approach emphasises education at all levels, covering the basics while pointing users to other significant resources and lessons learned to avoid repeating past mistakes.

One of the core components of our initiative is the development of an IA AI Education Content Pack & App, which businesses can easily review, tweak, and deploy and access directly within their Salesforce Org. This comprehensive pack includes essential information on AI risks, best practices for usage, and guidelines for responsible implementation. Moreover, it enables regular, frequent alerts to users, ensuring that they are continually informed and reminded of their compliance with AI usage around their roles.

We understand that employee education is an ongoing process that requires consistent reinforcement. That’s why our platform incorporates drip-feeding of information and best practices to users through automated alerts, pointing them to relevant content within their workflow. This not only enhances awareness but also encourages active engagement and feedback from users regarding their experiences with AI tools.

Potential risks can be mitigated by establishing non-judgmental communication channels to gain visibility into AI usage, implementing enforceable measures to prevent unsafe practices, and educating workers on issues such as data exposure and bias avoidance.

By adopting a proactive approach to AI education and governance, organisations can harness the transformative power of AI while minimisin g risks and ensuring ethical practices. At Improved Apps, we’re committed to supporting businesses in this journey, providing the tools and resources needed to navigate the complexities of AI implementation safely and responsibly.

Now is the time for businesses, and in this case, those who have invested in Salesforce, to step up and embrace AI education as a fundamental pillar of their digital transformation strategy. Together, we can empower knowledge workers to harness the full potential of AI while safeguarding against its inherent risks.

With AI implementation in mind, let’s heed the wisdom of the Bard himself:

Better to control your own destiny than to wait for someone else to do it for you.

William Shakespeare

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