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Get Started with Knowledge Base Solutions

Bee Smart in 4-Steps with our Knowledge Base Solutions

knowledge Base solutions 100% native to Salesforce
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1. Discover

Install our 100% native apps on a free trial basis to discover the unrivalled productive qualities of a connected knowledge base.

Begin with Improved Usage Tracker and start tracking user behaviour on your Org.

improved usage tracker dashboard
Give your workforce, partners or customers access to knowledge in Salesforce
Get immediate insights and analytics on user engagement within Salesforce, similar to the functionality of Google Analytics. All usage data is securely housed within your trusted Org, ensuring full control over data capture. We also equip you with user-friendly tools for effortless maintenance.

Bee Informed with Improved Usage Tracker

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2. Engage

Improved Help captures user demand for assistance and identifies areas of struggle, eliminating the need for end-user surveys.

Give your workforce, partners or customers access to knowledge in Salesforce
Use Improved Help to Capture user demand for help. FInd out where users are struggling (no more end user surveys).
Engage users directly by providing them a platform within Salesforce to express where they need help, allowing them to share feedback effortlessly. By capturing user feedback, sentiment, and comments, you can precisely identify where to develop help topics that enhance their knowledge and effectiveness, tailored to the context of their current tasks.

Bee Engaged with Improved Help

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3. Create

Assign ‘Content Authors’ (Knowledge Bees) to begin crafting Help Topics using Improved Help, and utilise Improved Noticeboard to communicate any changes.

Give your workforce, partners or customers access to knowledge in Salesforce
Create Help Topics for FAQ, business process and Change Management, and respond promptly to users requests - all within Improved Help.

Create Help Topics for FAQ, business process and Change Management, and respond promptly to users requests – all within Improved Help.

Then use Improved Noticeboard to communicate change, signpost/alert new content or processes and manage effective new user onboarding by surfacing automated step-by-step help topics to guide them through best practice and required outcomes.

Bee Heard with Improved Noticeboard

improved help for salesforce
improved noticeboard for salesforce critical alerts
improved apps salesforce user tracker app logo

4. Measure

Monitor User Engagement & Sentiment

Monitor User Engagement & Sentiment

Maximise the value of your content by ensuring it resonates with and benefits Users and the business alike.

Harness continuous feedback to focus on the things that matter most and use the analytics to enhance content quality and identify opportunities for improvement.

Reduce costs and increase operational efficiency.

Empower your workforce, partners, and customers by providing seamless access to essential knowledge directly within Salesforce.

Give your workforce, partners or customers access to knowledge in Salesforce

Need help?

Please let us know if you need any help.

Let your business thrive.

let your business thrive with knowledge base solutions for salesforce by improved apps
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