Articles from Improved Apps

We often get asked 'Why use Improved Help for Salesforce.com when we already have LMS, DMS, and CMS systems in place?' Well... Every enterprise Customer we work with has already invested significantly in Learning Management Solutions (LMS), Document...

Businesses' key initiatives today are around digital transformation (including Digital Learning) and agile strategies. Businesses are spending a lot of money on technology to help employees be more efficient, yet they are not getting the value from that investment....

The Salesforce Customer has become the Integrator The Salesforce platform makes it extremely easy, with ‘point & click’ to: Build and Customise Salesforce applications: overriding labels and adding custom fields and more;Add AppExchange applications: to buy...

I strongly believe that most context-sensitive Help solutions around today lack in context because they have limited integration, which would be funny if it wasn't so annoying.  We see various definitions out there in the public domain, like "context-sensitive...

DAY 1. IN AT THE DEEP END Remember your first day in a new job? You had the anticipation of future successes, but a fear of the unknown and you knew you would be overwhelmed by new names, language, and processes. Based on past experience you also knew you might only...

It's time to create a better user experience, allowing our Salesforce.com users to dip in and out of training whenever they need too. THE PROBLEM All too often, system training is divorced from the operational process it supports. Staff are taken out of their working...

by Adriana Santos, Salesforce.com As we look ahead at the coming weeks and months, it's important that employees are set up for success in their remote work environments. What this often comes down to is having the right digital tools in place to be most productive....

If a company is selling you something to improve your business, isn't it good practice if they're using their own solutions to improve their own business? Shouldn't they be prepared to show you what they're doing and how they're doing it? We believe so! 'Drinking our...

Life's too short to waste time searching for information. Endless searching, it's a pet hate of mine, and I'm sure it's something that resonates with us all. Searching endlessly for information we'd rather have at our fingertips is frustrating whatever the situation,...

Are you a Salesforce ISV partner or a company responsible for building or integrating Salesforce applications? Do you worry about Customer Satisfaction and renewal rates? Do you worry about user adoption of your applications? Do you want to know where there may be...