Welcome to the next generation of Salesforce user engagement
Empower your Salesforce users by providing them with up to date, contextual information, precisely when and where they need it.
Improved Apps journey began back in 2011, when a group of like-minded Salesforce experienced specialists saw a need for a better way of engaging users.
As the workplace has evolved over recent years, we all find we have fewer hours in the day to get tasks done. Training and self-development often take a back seat in our day-to-day lives, and role based on-boarding is limited or rushed. Expensive classroom sessions take us away from the task in hand and often don’t deliver the experience needed to be successful.
The ‘forgetting curve’ is real and it’s well known that only small amounts of information are ever retained. The situation has worsened over the years, as our experience as consumers – where we can search for answers quickly – make us all accustomed to instant gratification, which isn’t necessarily the case in the business world.
In the business world there’s simply too much information – in too many places – and the current attitude to being taught or having to learn something new is causing a major impact to users productivity, employee engagement and the overall experience… Businesses require a better way to engage their users and focus much more on the customer, partner and employee experience.
According to recent research by Gallup, the majority (51%) of US workers do not feel engaged at work. Gallup has dubbed this state of affairs an “employee engagement crisis”— and for good reason. Highly engaged business units realise a 21% improvement in profitability. Engagement also has a significant impact on employee retention, with highly engaged employees being 87% less likely to leave their companies (Source: Forbes)
Our mission is to prevent the daily time-wasting spent searching for content or answers and to drive the next generation of user engagement, which improves adoption, the overall experience and business value.
We created a way for micro-learning and help at the point of need, to be the experience we crave.
No longer do businesses need to have large budgets, lots of people and time to deliver the on-boarding, adoption and on-going engagement needed to succeed. Now, all the training, learning and knowledge absorption can be done in-situ, at a time and location to suit the user.
We designed the User Engagement Layer(™) for Salesforce to connect people with ever-changing digital content, intelligently, from any location, to increase proficiency and deliver a measurably better experience, which drives employee and customer success.
Deeply rooted as a trusted, security reviewed Salesforce partner, we are a team of experienced Salesforce people. Hence, we understand Salesforce technology, the platform, adoption, Lightning and the opportunity and challenges they bring for Salesforce customers.
“We strive to deliver the most trusted, quality, flexible solutions, which meet critical business challenges today.” – Martin Little – CTO/Co-founder
No matter which team you represent – executives, sales, service or other areas – we can help you reduce costs, meet your current business initiatives and digital transformation projects.
“We depend on our own technology to address common challenges, both internally and for our customers” – Keith Clarke (COO & Co-founder)
Find out more about our wonderful solutions, our valued customers, our core values, as well as how we are investing into the future for mutual success, by getting in touch with one of our team today..
Welcome to the new age of digital enablement, where our User Engagement Layer(™) drives a better experience for everyone.
Our customers are at the heart of everything we do – we’re here to guide customers through the buying process, initial deployment, as well as the on-going utilisation of our solutions to maximise value from their investment. All Improved Apps employees are responsible for customer success, we offer as little or as much support as our customers need.
We are the experts in what we do and we work hard to build trust through customer success with our partners and customers, striving to exceed expectations. Our solutions are built on the trusted Salesforce platform, with no third party infrastructure, no browser extensions, no data processing or residency risks – making Improved Apps the most trusted solution.
Our customers’ data stays safe within their trusted Salesforce instances, complying with their applied Salesforce security settings & data sharing rules. No data leaves their Salesforce org(s) and we have no access. No risky browser extensions are needed for internal use or community access – making our solutions browser and device agnostic and secure.
Innovation and quality
We use industry best practice and customer feedback to drive constant innovation and deliver software of the highest possible quality. We pride ourselves on delivering frictionless installation and onboarding for our flexible solutions that provide almost limitless capabilities.
Improved Apps are proud members of BIG1 Business For Good and contribute to the global community’s next step in ending poverty, fighting inequality and injustice, and tackling climate change by 2030.
Actions and achievements within our business impact sustainable development goals for causes close to our heart. See all our Business For Good impacts.
Get started in 4 easy steps
Configure for any experience
Drag and drop chosen packaged components onto your pages, then run the quick start wizard.
Create Help Topics
Start authoring content and deploy to your users, all within your Salesforce application.
Watch your users' engagement increase
Monitor the packaged dashboards to see user engagement and sentiment real-time. No more end-user surveys.
We support Classic, Visual Force, Lightning, Mobile, Communities, Console Apps, Portals & even non-Salesforce web apps. Browser extensions are not needed because we are the only 100% native Salesforce solution. This means no restriction on browsers or devices, delivering a quality experience for all users – internal, customers or partners.
Easy to use, works well with Lightning, and a very engaged team is what you will get when you purchase Noticeboard. My rep has been very helpful in setting up the system and helping us with new ideas and uses."
After reviewing several options that could help us with numerous business requirements regarding help, communications and walkthroughs, we opted for Improved Apps as their product was able to cover all of our challenges. In a first phase, we are using Improved Apps to build connectivity between L&D and Sales Cloud to provide easy access to relevant learning content and tools to refresh concepts when needed in a sales cycle, and help apply learnings while on the job. This helps us increase the ROI of our investments in L&D and also drive adoption. We will gradually incorporate additional functionalities like Targeted communications to help us reach our users in a more efficient way. Not only is their product great, but also their customer support. They are always quick and happy to help. It’s simply outstanding."
There are many benefits of Improved Help around performance support and digital adoption for remote workers. Your products have helped a global deployment successfully go live remotely (in Poland) this week with new systems, processes and ways of working, meeting the challenges of the pandemic while still doing business."
We are using this app to provide customer support to two communities and support our transition to lightning. It is helping us communicate with all users (internal and external) with minimal effort. The customer support is outstanding. This is a game changing app for us and the customer support is outstanding."
I am incredibly impressed with the world class service we are receiving from Improved Apps. Callum works directly with our Instructional Designers and Learning Technologists in our time zone, Elliot provides value whenever it is needed and Simon is always in touch and responds to requests/questions immediately."