To support the rapid increase in remote working, we are offering 3 months free with unlimited users and no fixed-term commitment

Spend less time searching for information and more time with your customers

Harness the wisdom of your experts and share tailored knowledge across your entire organisation or your customer and partner communities.

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state street global advisors logo
Financial Conduct Authority (FCA) logo
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Embed content to help users at their point of need

Create a more personalised learning experience, with an ‘always on’ learning culture. Place content near fields or deploy it at application level with our 100% native Salesforce App – Improved Help. Make it role, language, process or data specific to get the best results. Optionally deploy video based training in easy to consume, bite-sized videos, to help with the task in hand.

Link to content from anywhere within your Salesforce pages

Surface any of your critical content, from any location within your Salesforce pages. Improved Help allows you to add usage notes to explain why the content is relevant to the user’s situation. Enable your users to quickly access the critical content they need, without them wasting time thinking, searching or taking up colleagues’ precious time.

Full analytics to support data-driven improvements

Prove your Salesforce return on investment. Track user interactions with Salesforce pages and help content. Understand your true adoption and content usage through packaged reports and dashboards that you can schedule or run anytime. Our analytics help you understand what is working and what can be improved.

Targeted, critical in-app alerts

Need to communicate change or ensure users are compliant? Need to target users and confirm they have actually read and understood your critical communications? Our dedicated, native Salesforce solution, Improved Noticeboard, allows you to place visual, personal, action-orientated banners directly in front of your users. Nothing is missed, and there’s a full audit trail. Remove excuses and manage exceptions with ease.

Get started in 4 easy steps

Step 1

Install from the AppExchange

Choose from our apps Improved NoticeBoard or Improved Help.

Step 2

Configure for any experience

Drag and drop chosen packaged components onto your pages, then run the quick start wizard.

Step 3

Create Help
Topics

Start authoring content and deploy to your users, all within your Salesforce application.

Step 4

Watch your users' engagement increase

Monitor the packaged dashboards to see user engagement and sentiment real-time. No more end-user surveys.

Compatibility

We support Classic, Visual Force, Lightning, Mobile, Communities, Console Apps, Portals & even non-Salesforce web apps. Browser extensions are not needed because we are the only 100% native Salesforce solution. This means no restriction on browsers or devices, delivering a quality experience for all users - internal, customers or partners.

“I'm really impressed by the extra functionality that Improved Apps brings to Salesforce and deeply appreciate the strong support offered by the company, particularly our support associate Tom Burgess. We're rolling out IA at the same time as we're onboarding an influx of new users to Salesforce and it's a great tool for supplementing that process.”

Gareth Machin

“I have worked with the Improved Apps team on a number of projects and have always found them to be helpful, knowledgeable and generous in their time.”

Mike Hemphill | Certified Salesforce Developer / Zurich NA

“I contacted Improved Apps for assistance setting it up and using the app and they were very responsive and happy to help. I have been on multiple calls with a member of their team and they are always very kind, professional, quick to respond and most of all, helpful. They helped us build improved apps to the point our whole team loves using it. Some of the best customer service I have ever received.”

Taylor McCracken

“Improved NoticeBoard is a very simple to use but very useful tool. It is very nice to use it for communication in the whole company or just individually teams. Also the contact and support by their team is very good.”

Marco Wittig

“We are using this technology in order to embed learning in the daily workflow of our distribution/sales employees. They will receive learning at the speed of business -without needing to leave Salesforce.com...

I am incredibly impressed with the world class service we are receiving from Improved Apps. Callum works directly with our Instructional Designers and Learning Technologists in our time zone, Elliot provides value whenever it is needed and Simon is always in touch and responds to requests/questions immediately.”

Sharon Kaliouby

“NoticeBoard was a great upgrade for us in our ability to manage communications to our support agents, by team if necessary, and report on it. It was particularly helpful for communications that required tracking on compliance like PCI/security awareness, HR updates, etc. The tool was straightforward to get setup and using, and we also built some automation internally, but whenever we did run into questions or needed recommendations on best practices, the ImprovedApps team was a breeze to work with.”

Adam Ferenzi