Boost user engagement and process compliance with the #1 Salesforce digital adoption solution
Improved Apps - the only Salesforce security reviewed digital adoption partner
WE’RE TRUSTED BY
The modern and most effective way to share and digest knowledge accelerating digital adoption across your entire organisation
Transform your organisation with a digital adoption solution, loved by your staff
Key features for improved user engagement
Deliver your content in context
Deliver critical messages with laser precision across your entire organisation.
Enhance your employee, customer and partner experiences.
Monitor content usage and app engagement to drive continuous improvement. Save 100’s of hours a year by only updating content that is actually being used.
Embed content to help users at their point of need
Create a more personalised learning experience, with an ‘always on’ learning culture. Place content near fields or deploy it at application level with our 100% native Salesforce App – Improved Help. Make it role, language, process or data specific to get the best results.
Optionally deploy video based training in easy to consume, bite-sized videos, to help with the task in hand.
Link to content from anywhere within your Salesforce pages
Surface any of your critical content, from any location within your Salesforce pages.
Improved Help allows you to add usage notes to explain why the content is relevant to the user’s situation. Enable your users to quickly access the critical content they need, without them wasting time thinking, searching or taking up colleagues’ precious time.
Full analytics to support data-driven improvements
Evidence your Salesforce return on investment. Track user interactions with Salesforce pages and help content. Understand your true adoption and content usage through packaged reports and dashboards that you can schedule or run anytime.
Our analytics help you understand what is working and what can be improved.
Targeted, critical in-app alerts
Need to communicate change or ensure users are compliant?
Need to target users and confirm they have actually read and understood your critical communications?
Our dedicated, native Salesforce solution, Improved Noticeboard, allows you to place visual, personal, action-orientated banners directly in front of your users. Nothing is missed, and there’s a full audit trail. Remove excuses and manage exceptions with ease.
Under the hood of Improved Apps
Improved Apps is more than just guided learning
It drives digital adoption & improved user engagement
Digital Adoption Solution Comparison
DYNAMIC, EMBEDDED, RICH CONTENT IN CONTEXT
COMMENTS AND SENTIMENT LOGGING
NUDGING AND TARGETED CRITICAL ALERTS
RELEVANT CONTENT WITH LEARNING PATHS
MULTI-PURPOSE CONTENT APPS
GUIDED LEARNING AND TRAINING REINFORCEMENT
WIKIPEDIA STYLE KNOWLEDGE BASE
BROWSER EXTENSION REQUIRED (OR WEB SCRIPTS)
Get started in 4 easy steps
Configure for any experience
Drag and drop chosen packaged components onto your pages, then run the quick start wizard.
Create Help Topics
Start authoring content and deploy to your users, all within your Salesforce application.
Watch your users' engagement increase
Monitor the packaged dashboards to see user engagement and sentiment real-time. No more end-user surveys.
We support Classic, Visual Force, Lightning, Mobile, Communities, Console Apps, Portals & even non-Salesforce web apps. Browser extensions are not needed because we are the only 100% native Salesforce solution. This means no restriction on browsers or devices, delivering a quality experience for all users – internal, customers or partners.
Easy to use, works well with Lightning, and a very engaged team is what you will get when you purchase Noticeboard. My rep has been very helpful in setting up the system and helping us with new ideas and uses."
After reviewing several options that could help us with numerous business requirements regarding help, communications and walkthroughs, we opted for Improved Apps as their product was able to cover all of our challenges. In a first phase, we are using Improved Apps to build connectivity between L&D and Sales Cloud to provide easy access to relevant learning content and tools to refresh concepts when needed in a sales cycle, and help apply learnings while on the job. This helps us increase the ROI of our investments in L&D and also drive adoption. We will gradually incorporate additional functionalities like Targeted communications to help us reach our users in a more efficient way. Not only is their product great, but also their customer support. They are always quick and happy to help. It’s simply outstanding."
There are many benefits of Improved Help around performance support and digital adoption for remote workers. Your products have helped a global deployment successfully go live remotely (in Poland) this week with new systems, processes and ways of working, meeting the challenges of the pandemic while still doing business."
We are using this app to provide customer support to two communities and support our transition to lightning. It is helping us communicate with all users (internal and external) with minimal effort. The customer support is outstanding. This is a game changing app for us and the customer support is outstanding."
I am incredibly impressed with the world class service we are receiving from Improved Apps. Callum works directly with our Instructional Designers and Learning Technologists in our time zone, Elliot provides value whenever it is needed and Simon is always in touch and responds to requests/questions immediately."
Actions and achievements within our business impact sustainable development goals for causes close to our heart.